Return and Refund Policy

At ZX Distributor, we are committed to providing our wholesale partners with quality products and a transparent, reliable return process. This policy outlines how returns and refunds are handled for all orders placed with ZX Distributor.

1. Return Destination

All product returns — regardless of the original shipping destination — must be sent back to ZX Distributor. This includes returns from individual customers when products were shipped directly to end customers on behalf of our wholesale partners (“Ship to Individual Customers” orders).Returns should be sent to:ZX Distributor 2045 85th St, North Bergen, NJ 07047, United States(Please contact us at info@zxdistributor.com or +1 936 227 6432 before sending a return, to confirm the correct return address and obtain a Return Authorization, if required.)

2. Eligibility Check

Once a return is received, ZX Distributor will conduct a proper eligibility check before processing any refund. Eligibility criteria may include, but are not limited to:

The product being unused, unopened, and in its original packaging (unless the return is due to a defect or shipping error)
The return request being made within the applicable return window from the date of delivery
Proof of purchase or order reference being provided
The product not falling under any non-returnable category (e.g., clearance items, custom/bulk-packed goods, or perishable items, where applicable)

3. Refund Process

Once a return has been received and passes the eligibility check, ZX Distributor will issue a full refund to the account holder (wholesale partner/client) on record for that order.
Refunds will be processed to the original method of payment used for the order, unless otherwise agreed in writing.
Customers/partners will be notified via email once the eligibility check is complete and the refund has been issued.

4. Non-Eligible Returns

If a returned item does not pass the eligibility check (e.g., item is damaged due to misuse, missing parts, or outside the return window), ZX Distributor reserves the right to deny the refund or offer a partial refund, and will communicate the reason to the customer/partner.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [X days] of delivery with photos and order details so we can arrange a return and resolve the issue promptly.

6. Shipping Costs for Returns

Unless the return is due to an error or defect on the part of ZX Distributor, return shipping costs are the responsibility of the customer/partner initiating the return.

7. Processing Time

Please allow up to [3 business days] from the date the return is received for the eligibility check to be completed and the refund to be processed.

Return and Refund Policy